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More complex problems were assessed by a nurse and could then be given treatment advice or referred on to another service within the NHS.As well as these core services, NHS Direct provided a number of commissioned services throughout the NHS, such as specialised support for patients with long term conditions, access to GP and dental healthcare out of hours, and a professional response system for times of public health anxiety.The service was equipped to deal with a huge range of health enquiries, from symptomatic queries that require assessment and treatment, to requests for local healthcare services and healthy living advice.Every person that called NHS Direct feeling unwell was assessed to establish the severity of their symptoms, so as to re-route any urgent or life-threatening situations to the emergency services as quickly as possible.Live Person enables messaging from your app, website, Facebook, Google, SMS, and other applications.Digital Operations With the connection digital, first contact resolution improves, and the demand curve for care flattens.Other symptomatic callers were able to speak to a nurse, who asked about their condition in order to recommend the best course of action.This could be giving advice about treating the problem at home, suggesting a visit to a pharmacist, or advising an appointment with their GP, which, if in the out of hours period (when the GP surgeries are closed), could possibly be arranged over the phone.



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